1. Introduction & Scope
Your privacy matters deeply to jilivet. This Privacy Policy ("Policy") explains what information is collected when you use the jilivet website and mobile app, how that information is used and protected, and what rights you have.
By registering on or using jilivet, you are considered to have read and accepted this Privacy Policy. This policy may be updated from time to time — any changes will be reflected by an updated date at the top of the page.
This page is written in plain, easy-to-understand language so all users can follow it. If anything is unclear, please reach out to our support team.
2. What Information We Collect
Jilivet collects data in two ways — information you provide directly and information collected automatically while you use the platform.
Information you provide directly
- Identity information: Full name, date of birth, and national ID number (required for KYC verification).
- Contact Information: Mobile number, email address.
- Financial Information: Mobile Pay/Nagad number, bank account details (for withdrawals).
- KYC documents: Photo of national ID card or passport.
Automatically Collected
- Device information: IP address, browser type, and operating system.
- Usage Data: Which pages you visited and for how long, and which games you played.
- Transaction Information: Deposit, withdrawal, and bet history.
- Cookie Information: Session cookies, preference cookies.
| Data Type | Mandatory? | Purpose |
|---|
| Mobile Number | Yes | Registration & OTP Verification |
| Full Name | Yes | Account Identity |
| Date of Birth | Yes | Age Verification (18+) |
| NID / Passport | On withdrawals | KYC Verification |
| Mobile Pay/Nagad number | On payments | Deposits & Withdrawals |
| IP address | Automatic | Security & fraud prevention |
3. Purpose of Data Use
Jilivet uses your personal data only for specific, legitimate purposes. We never use your information for anything unnecessary.
- Account management: Registration, login, password recovery, and account security verification.
- Payment Processing: Processing deposits and withdrawals, and verifying transactions.
- Customer support: Resolving your questions and complaints.
- Security: Detecting fraud, misuse, and unauthorized login attempts.
- Legal Obligation: Compliance with anti-money laundering laws and licensing conditions.
- Platform Improvement: Analyzing usage patterns to improve service quality.
- Contact: Sending important updates, bonus offers, and security alerts.
You can opt out of promotional messages at any time — just go to "Notifications" under your account settings and adjust your preferences.
4. Data Sharing Policy
Jilivet does not sell your personal data to third parties. However, limited data may need to be shared in certain specific circumstances:
- Payment Providers: Mobile Pay, Nagad, or bank — only the information necessary to complete the transaction.
- KYC Service Provider: Third-party verification agencies for identity verification.
- Law Enforcement: When required by a court order or legal obligation.
- Game Providers: Anonymized session data for Live Casino and slots games.
All third-party partners are contractually required to comply with jilivet's privacy standards. They only receive the data strictly necessary for the task at hand.
5. Data Protection Measures
Jilivet protects your data by following the highest security standards in the industry. Each layer of protection is described below:
Encryption strengthAES-256
Firewall ProtectionMaximum
Security AuditEvery Quarter
Core security layers
- Transport Layer: All communications are encrypted using the TLS 1.3 protocol — ensuring your data cannot be intercepted or stolen.
- Storage encryption: Sensitive data stored in the database is encrypted with AES-256.
- Two-factor authentication (2FA): Enable additional SMS verification at login for added security.
- Restricted Access: Only authorized personnel have access to specific data.
- Security monitoring: An automated system runs 24/7 to detect any unusual activity.
6. Cookie Policy
Jilivet uses cookies on its website and app — a small data file stored in your browser. Cookies help improve your experience and keep the platform secure.
Session cookie
Keeps you logged in during your session — deleted when the browser is closed.
Essential
Analytics
Measures how often each page is viewed — no individual is identified.
Analytics
Preference Cookies
Remembers your language, theme, and game preferences.
Functional
Security cookie
Prevents CSRF attacks and bot activity.
Essential
Analytics and preference cookies can be disabled through your browser settings. However, disabling essential cookies may affect the platform's functionality.
7. Data Retention Period
How long jilivet retains data depends on the type of information and applicable legal requirements.
- Account Information: For the duration of account activity. 5 years after closure (for legal compliance).
- Transaction records: Minimum 7 years — as required under anti-money laundering laws.
- KYC documents: 5 years after the last transaction.
- Cookie Data: Session cookies — deleted when the browser is closed. Preference cookies — 1 year.
- Support Conversations: 3 years (for service improvement).
If you request account deletion, all data beyond legal obligations will be permanently removed within 30 days.
8. Your Rights
As a jilivet user, you have the following rights over your personal data:
1
Right to Know
You may request to know what personal information we hold about you at any time.
2
Right to Rectification
You may request corrections to any inaccurate or outdated information.
3
Right to Erasure
You may request deletion of data beyond what is required by legal obligations.
4
Right to Portability
You may request a copy of your personal data that we hold.
5
Right to Object
You may object to the use of your data for specific purposes.
6
Right to restriction
You may request to restrict the processing of your data in certain circumstances.
To exercise these rights privacy@jilivet.net Send an email to the address provided — we will respond within 30 days.
9. Minor Protection
Jilivet is strictly not available to anyone under the age of 18. We do not knowingly collect personal data from minors.
If anyone registers underage and this is discovered, the account will be immediately terminated and all collected data will be deleted.
If you believe a minor is using a jilivet account, please notify our support team immediately.
10. Changes to Privacy Policy
Jilivet may update this policy due to business changes, legal updates, or technical improvements. When changes are made:
- The "Last Updated" date at the top of the page will be revised.
- You will be notified of significant changes via SMS or in-app notification.
- Continued use of the platform after any changes are made will be considered acceptance of the updated policy.